Antares requires eye medication that is cheapest when bought from Chewy. I’ve ordered it multiple times, and, save one time, each delivery has been left on my doorstep despite our signs that ask that all packages be brought to the back porch.
Every time this happens, I contact Chewy and explain that the problem hasn’t been fixed, despite me doing all the things they have told me to do. And every time they write back and apologize and assure me it won’t happen again. And then it happens again.
As I have been telling them, things are stolen from my doorstep, hence the request to not leave things there. And today it happened. I was riding home from work and saw an opened Chewy box on Interstate about three blocks from my house.
I knew my box had been delivered, so after checking all the places, I walked back to see that indeed, the opened box was my box. Luckily, the thief wasn’t interested in my cat’s $60 dollar eye medication and abandoned the box, so the biggest damage was that I got to bring home trash.
My email telling them of the theft was met with the same apology and reassurance that it wouldn’t happen again. From the future, I can say the pattern continues.
I will be quite happy when I don’t have to deal with Chewy any longer.